Cannot communicate with your Wireless Home Network Gateway

Please reset gateway device:

  1. Switch off the power switch on the back of the device.
  2. Make sure the power adapter that came with your Wireless Home Network Gateway is correctly plugged into the device and wall socket.
  3. If you're connecting to the device using ethernet, ensure the ethernet cable is plugged firmly into both the gateway device and your computer.
  4. Wait at least 5 seconds, then switch the device on again again.
  5. Check that the Power light on the front of the device has come on.
If you continue to have problems, please contact BigPond Technical Support on 133 933.