Your Wireless Home Network Gateway could not be detected

Check that the gateway device is plugged in correctly:

  1. If connected to the device using ethernet: Ensure the ethernet cable properly connected to both your computer and the gateway device.
  2. If connected to the device using WiFi: Ensure the WiFi service on your computer is turned on and functioning properly.
  3. Ensure the power light on the front of the Home Network Gateway is a steady green colour.
If you continue to have problems, please contact BigPond Technical Support on 133 933.