How do I set up my service for International Roaming?

There are a few simple steps you need to take to set up your BigPond Wireless Broadband Mobile service for International Roaming.

Before you leave

You must activate International Roaming on your Wireless Broadband Mobile service by either:

Because it can take up to 24 hours for International Roaming to become active on your service, we recommend you activate International Roaming before you leave Australia.

When you arrive

When you arrive overseas, connect using the BigPond Wireless Broadband Connection Manager in the normal way.

We recommend you let the Connection Manager find the best international mobile network for you, but you can manually select an international mobile network if you need to. Simply follow the steps below:

Step 1: Click on Options and check the 'Manually select a network' option under the Connection tab.

Step 2: Click on the 'Search…' button. This will display a list of mobile networks that you can connect to.

Step 3: Highlight the network you would like to connect to and click 'Select'.

Step 4: The selected network should now be displayed. Click 'OK' and you will now be able to connect to the network that you selected. You can check the network you are connected to by clicking on the 'Details' button.

When you return

Be sure to check the 'Connect automatically to Telstra Next G™ and international networks' option when you return to Australia.

Some notes about International Roaming usage

  1. Please note that BigPond's range of unmetered sites are only unmetered within Australia, so any usage overseas will be charged at the standard International Roaming rate. Click here for more information about unmetered sites.
  2. You can keep track your usage while overseas in My Account. International Roaming usage will total on a daily and monthly basis, and will display in an addition to your plan's standard usage.
  3. We recommend disabling automatic updates and other usage-intensive applications when you're overseas, to avoid high International Roaming usage charges. Many programs like your operating system, entertainment and security software use automatic updates to keep the software up-to-date - sometimes the updates can be quite large and it can happen without you even realising. File sharing programs also use large amounts of usage - we recommend only using the internet for what you need while you're away.

Problems with connecting overseas

Click here for help with connection problems when overseas.