Frequently Asked Questions

Handy hints and tips: Modem not working properly.

  1. Check your Modem is plugged in correctly:
    1. Check that the power cable is connected and the power light on the front of the modem is a steady red colour.
    2. Please make sure you have connected the USB cable to the modem and plugged it into the USB port on your computer.
  2. Try plugging in the Modem again:
    1. Exit the Connection Manager via the File Menu.
    2. Unplug the Modem from the USB port.
    3. Restart your Connection Manager and plug the Modem back into the USB port on your computer.
  3. Re-start your computer:
    1. Exit the Connection Manager via the File Menu.
    2. Unplug the Modem from the USB port.
    3. Restart your computer.
    4. Restart your Connection Manager and plug the Modem back into the USB port on your computer.