Frequently Asked Questions

Handy hints and tips: USB Mobile Card not working properly.

  1. Check your USB Mobile Card is plugged in correctly:
    1. Please make sure your USB mobile card is plugged in firmly into the USB port on your computer.
    2. Check the light indicators on the front of the USB mobile card against the table found on page 8 of your user guide.
  2. Try plugging in the USB Mobile Card again:
    1. Exit the Connection Manager via the File Menu.
    2. Unplug the USB Mobile Card from the USB port.
    3. Restart your Connection Manager and plug the USB Mobile Card back into the USB port on your computer.
  3. Re-start your computer:
    1. Exit the Connection Manager via the File Menu.
    2. Unplug the Modem from the USB port.
    3. Restart your computer.
    4. Restart your Connection Manager and plug the USB Mobile Card back into the USB port on your computer.