Frequently Asked Questions

How do I connect to the internet or check my mail after installation?

As part of your initial Wireless Broadband installation, the BigPond Wireless Broadband Connection Manager was loaded onto your computer. The Connection Manager is a piece of software that you'll use to connect to BigPond's Wireless Broadband Next G™ Network.

You can open the Connection Manager in a few different ways:

  1.  During the installation, a shortcut to the Connection Manager will have been placed on your desktop.

    Double click the icon to open the Connection Manager, then click on the Connect button to get online.

  2. Launch (open) an internet application like your email client (e.g. Outlook Express or Apple Mail) or web browser (e.g. Internet Explorer or Safari) and check your email, or load a web page.
  3. Windows only - The BigPond Connection Manager is also available in the Windows Start menu, in the “BigPond” group.

When the Connection Manager is running (i.e. you are connected to Wireless Broadband) an icon will appear in your computer's system tray, which is the series of icons in the bottom right corner of your screen.

Left clicking on the icon will open the Connection Manager so you can disconnect from the network or see your signal strength. Right clicking on the icon will open the Connection Manager menu."