Cannot communicate with your Next G™ Modem

Please reset the Next G™ Modem:

  1. Switch off the power switch on the side of your Next G™ Modem.
  2. Make sure the power adapter that came with your Next G™ Modem is correctly plugged into your modem and wall socket.
  3. Ensure that the USB cable is plugged firmly into both your Next G™ Modem and your computer.
  4. Wait at least 5 seconds, then switch on your modem again.
  5. Check that the Power light on top of the Next G™ Modem has come on.
If you continue to have problems, please contact BigPond Technical Support on 133 933.