Frequently Asked Questions

Handy hints and tips

  1. Disconnect LAN or WLAN connections. Multiple connections can cause Wireless Broadband to disconnect. And some WLAN devices can interfere with your Wireless Broadband device if they're less than about 15cm apart. It's safer to just turn them off while you're using Wireless Broadband.
  2. Close any VPN connections. With some operating systems and settings, closing a VPN connection can cause your Wireless Broadband session to disconnect. So you're better off closing the VPN connection first.
  3. Always turn your Mobile Card on and off correctly.

    Always start the Connection Manager first, and then insert the Mobile Card.

    Power up and power down the Card by double-clicking on the Connection Manager icon in your system tray and selecting Connect If you don't, the Connection Manager may not recognise the Card.

    And you should always power off your Mobile Card before putting your laptop into Sleep, Suspend or Hibernation mode.

  4. Mobile card not working properly.

    To find out more about troubleshooting your Mobile Card, click here.

  5. USB Mobile Card not working properly.

    To find out more about troubleshooting your USB Mobile Card, click here.

  6. Modem not working properly.

    To find out more about troubleshooting your Modem, click here.