If you purchased your kit over the phone from BigPond or via bigpond.com, please call BigPond Technical Support on 133 933.
If you purchased your kit from a BigPond retailer, please return the kit to them and let them know if you activated your account.
Remember, you must return your kit within 10 days of the date you purchased it, with the receipt and all components in their original condition.
If you've activated your account and started surfing but have poor coverage, you'll need to cancel your account by contacting BigPond on 133 933 (option 4) or service charges will continue to apply.
You may be required to pay service charges for your use of the service prior to termination.
Our Money Back Guarantee does not limit or affect any rights you may have under law in relation to the kit or the service.