Frequently Asked Questions
Handy hints and tips: Modem not working properly.
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Check your Modem is plugged in correctly:
- Check that the power cable is connected and the power light on the front of the modem is a steady red colour.
- Please make sure you have connected the USB cable to the modem and plugged it into the USB port on your computer.
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Try plugging in the Modem again:
- Exit the Connection Manager via the File Menu.
- Unplug the Modem from the USB port.
- Restart your Connection Manager and plug the Modem back into the USB port on your computer.
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Re-start your computer:
- Exit the Connection Manager via the File Menu.
- Unplug the Modem from the USB port.
- Restart your computer.
- Restart your Connection Manager and plug the Modem back into the USB port on your computer.