Frequently Asked Questions

Handy hints and tips: Mobile Card not working properly.

  1. Check your Mobile Card is inserted correctly:
    1. Please make sure your card is pressed firmly into the PC Card slot on your computer. You should feel the card click into position.
    2. Please ensure you have pushed out the antenna for best reception.
  2. Try re-inserting the Mobile card:
    1. Exit the Connection Manager via the File Menu.
    2. Remove the mobile card from your computer by pressing the release button next to the PC Card slot.
    3. Re-insert the card and restart your connection manager.
  3. Check your laptop battery power:
    1. Check your battery power is not low.
    2. Plug in your power cable for the laptop.
  4. Re-start your computer:
    1. Exit the Connection Manager via the File Menu.
    2. Remove the mobile card from your computer by pressing the release button next to the PC Card slot
    3. Restart your computer.
    4. Re-insert the card and restart your connection manager.
  5. Re-install your BigPond CD:
    1. Exit the Connection Manager via the File Menu.
    2. Remove the mobile card from your computer by pressing the release button next to the PC Card slot
    3. Restart your computer.
    4. Insert the BigPond Installation CD and follow the step by step installation.